Important: If you decide to choose a different recovery method at any point while you work on the instructions, press and hold Esc + Refresh, then press Power button. Shortly after you complete the instructions, your computer automatically restarts to complete recovery. On your Chromebook, select “Recover using internet connection” and follow the on-screen instructions.
Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power buttons for at least 10 seconds, then release them. When a message shows on the screen, let go of the other keys. Note: On some Chromebook models: Press and hold Esc + Maximize, then press Power button. 
Chromebook: Press and hold Esc + Refresh, then press Power button. Step 1: If you have anything connected to this Chromebook (such as a mouse or external hard drive), remove it. If neither of those steps fix the error, continue to recovery. If your Chromebook still has an error, reset to factory settings. Turn your Chromebook off, then back on again. If you can sign in to your Chromebook, try these steps first: You’ve tried other troubleshooting steps and nothing has fixed your issue.īefore you recover, try less invasive steps. You get the error message "Chrome OS is missing or damaged.". Before you recover, try less invasive steps.
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